Privacy Policy for Keylease
Effective Date: 1st May 2025
Welcome to Keylease. We are deeply committed to protecting your privacy and ensuring the security and confidentiality of your personal information. This Privacy Policy outlines in detail how we collect, use, store, disclose, and safeguard your information when you visit our website, utilize our vehicle leasing services, or otherwise interact with us. By accessing or using any part of our services, you signify your explicit agreement to the practices described in this policy.
- Information We Collect
We collect various types of information to provide and continually improve our services, facilitate seamless communication with you, and comply with all applicable legal and regulatory requirements. The categories of information we collect include:
- Personal Identification Information:
- Full Name
- Contact Details (Phone Number, Email Address)
- Emirates ID details
- Driving License details
- Financial Information:
- Details related to your financial transactions with us, including bank account details for payments and comprehensive security cheque information (The physical security cheque).
- Vehicle Information:
- Specific details about the vehicles you are interested in, enquire about, or lease through our services, including make (brand), model, year, and any specific features or preferences.
- Usage and Technical Information:
- Information about how you interact with our website and services, such as browsing activity, pages viewed, features used, and the duration of your visits.
- Technical data including your Internet Protocol (IP) address, browser type and version, operating system, device identifiers, and other diagnostic data.
- Communications Data:
- Records of your communications with us, which may include emails, phone call recordings (where permitted and notified), live chat transcripts, and online form submissions.
- Information from Third Parties:
- We may receive information about you from third-party sources, such as credit bureaus (for creditworthiness checks), identity verification services, and public databases, where necessary for service provision and fraud prevention.
- How We Use Your Information
We utilize the information we collect for the following essential purposes:
- Service Provision and Fulfillment:
- To process your lease applications, verify your eligibility, and provide the requested vehicle leasing services.
- To manage your account, process payments, and facilitate the vehicle handover and return processes.
- Communication:
- To communicate with you effectively regarding your account, lease agreements, transactions, inquiries, and to provide important updates or notifications.
- To send you marketing and promotional materials about our services, special offers, and new vehicle availability, but only with your explicit consent where required by law.
- Service Improvement and Analytics:
- To analyze user behavior and trends, identify areas for improvement, and enhance the functionality, user experience, and overall quality of our website and services.
- To troubleshoot technical issues, monitor system performance, and ensure the stability of our platforms.
- Fraud Prevention and Security:
- To detect, prevent, and investigate fraudulent activities, unauthorized access, or other illegal actions.
- To maintain the security and integrity of our systems and protect our users.
- Security Cheque Management:
- To securely manage the security cheque provided as part of the lease agreement. The security cheque will only be deposited in strict accordance with the terms outlined in your lease agreement, typically in cases of default on payments or significant breach of contract.
- Customer Support:
- To provide comprehensive customer service, respond to your queries, and resolve any issues you may encounter.
- Legal and Regulatory Compliance:
- To comply with all applicable laws, regulations, legal processes, and governmental requests, including those related to financial reporting, anti-money laundering, and consumer protection.
- How We Share Your Information
We may share your information with the following categories of third parties, strictly for the purposes outlined in this Privacy Policy:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, credit checks, IT services, data analytics, marketing support, and customer relationship management. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal and Regulatory Authorities: We may disclose your information if required by law, court order, or governmental request, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your information may be transferred as part of the transaction. We will ensure that the receiving entity agrees to protect your personal information in a manner consistent with this Privacy Policy.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
- Data Security
We implement robust technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to, encryption, firewalls, secure server environments, access controls, and regular security audits. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and therefore, we cannot guarantee absolute security.
- Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of information and the purpose of processing.
- Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Keylease Rent A Car Co. L.L.C.
912, Clover Bay Tower
Business Bay, Dubai
Email: info@keylease.ae
Contact: +971 58 501 8555
